Last updated September 18, 2026
Refund Policy
The offer on the page is the policy. Buy the PowerGrade, run it on your own footage, and if it isn't what you wanted, email inside 14 days for a full refund. You keep the files either way.
What qualifies
Any purchase of the Radiant Lowland PowerGrade, with or without the commercial licence, within 14 days of the date on your receipt. You don't need a reason, and you don't need to prove anything.
If the grade isn't landing on your footage, you're welcome to email first and describe what you're seeing. Often the fix is one node, and you may end up keeping it. That step is optional. Ask for the refund directly and you get the refund.
How to ask
Email hello@radiantlowland.com from the address you used at checkout, or include that address and the receipt number from your Whop email. Nothing else is required.
You'll hear back within two business days confirming the refund has been issued.
How the money comes back
Payment is processed by Whop, so the refund is issued through Whop to the card or wallet you paid with. It typically appears in 5 to 10 business days depending on your bank. Refunds are for the full amount you paid, in the currency you paid it.
After 14 days
Requests after the 14-day window aren't refunded, except where the law of your country gives you a right that can't be waived. If you think something went wrong with your order at any time, email anyway; broken downloads and double charges get fixed regardless of the date.
Chargebacks
A refund by email is faster than a dispute through your bank, and it costs nobody a fee. If you've already opened a dispute, email as well so it can be resolved on both ends.
Questions
Email hello@radiantlowland.com and you will get a reply from a person, usually within two business days.